Product Guarantee
Warranty Policy
At Stridvera, we stand behind the quality and craftsmanship of our products. We want every customer to enjoy reliable comfort and performance from their Stridvera footwear.
Please inspect your order carefully after receiving it. If you experience any manufacturing defects, missing items, or product issues, please contact our customer support team as soon as possible.
For warranty assistance, please contact:
Email: support@stridvera.com
Our team will review your request and assist you with the next steps.
Warranty Coverage
Stridvera products are covered by a limited warranty against manufacturing defects.
Our warranty covers issues related to:
- Manufacturing defects
- Material defects
- Workmanship defects
- Product issues that occur during normal intended use
Warranty coverage does not apply to problems caused by normal wear and tear, improper use, accidents, or damage caused after purchase.
Footwear Warranty
Stridvera footwear includes a limited warranty period of:
30-Day Limited Warranty
This warranty covers manufacturing defects that affect the functionality or quality of the shoes.
Examples of covered issues may include:
- Separation caused by manufacturing defects
- Stitching defects
- Material defects
- Structural issues present from production
Warranty Exclusions
Our warranty does not cover:
- Normal wear and tear from regular use
- Damage caused by misuse or improper care
- Scratches, stains, or cosmetic damage
- Damage caused by outdoor activities not intended for the product
- Damage caused by accidents
- Incorrect sizing or personal fit preferences
- Shoes that have been modified or repaired
- Products purchased from unauthorized sellers
Please note that normal signs of use, including outsole wear, creasing, fading, or general aging of materials, are not considered manufacturing defects.
How To Submit A Warranty Claim
If you believe your product has a manufacturing defect, please contact our customer support team:
Email: support@stridvera.com
Please include the following information:
- Order number
- Customer name
- Description of the issue
- Photos showing the problem
- Date of purchase
Providing detailed information and clear photos will help us review your claim more efficiently.
Warranty Review Process
Once we receive your warranty request, our team will review the information provided.
The review process may include:
- Verification of purchase information.
- Evaluation of product condition.
- Review of photos and description of the issue.
- Determination of whether the issue qualifies under our warranty policy.
Additional information may be requested if needed.
Warranty Resolution
If your warranty claim is approved, Stridvera may provide one of the following solutions:
- Replacement of the defective product (subject to availability)
- Exchange for a similar product
- Store credit
- Other appropriate resolution based on the situation
All warranty decisions are made after product evaluation and approval.
Important Warranty Information
Please note:
- Warranty claims must be submitted within the applicable warranty period.
- Proof of purchase may be required.
- Replacement items are subject to availability.
- Warranty coverage applies only to the original purchaser.
- Warranty protection cannot be transferred to another person.
Product Care Recommendations
To help extend the life of your Stridvera footwear:
- Use shoes only for their intended purpose.
- Clean shoes according to care instructions.
- Avoid exposure to extreme conditions.
- Allow shoes to dry naturally when wet.
- Store footwear in a clean and dry environment.
Proper care can help maintain the comfort, appearance, and performance of your shoes.
Contact Us
If you have any questions about our Warranty Policy or need assistance with a warranty claim, please contact:
Stridvera Customer Support
Email: support@stridvera.com
We are committed to providing quality products and excellent customer service. Thank you for choosing Stridvera.