Return Policy

Return Policy

At Stridvera, customer satisfaction is our top priority. We want you to feel confident every time you shop with us. If for any reason you are not completely satisfied with your purchase, we are happy to help you with a return or exchange.

Please review our return policy below before submitting a return request.

If you have any questions regarding returns or exchanges, please contact our customer support team:

Email: support@stridvera.com

Return Period

Stridvera accepts returns within 30 days of the original purchase date.

To qualify for a return, all items must meet the following requirements:

  • The item must be unused and in its original condition.
  • The item must be unworn, unwashed, and free from any signs of use.
  • All original packaging, tags, accessories, and included materials must be returned.
  • Shoes must be returned in the original shoe box and packaging.

For footwear, we strongly recommend trying shoes indoors on a clean surface before wearing them outside. Shoes that show signs of outdoor wear, dirt, stains, scratches, or damage will not be accepted for return.

Return Requirements

Before returning your item, please make sure:

  • The product is in new and resalable condition.
  • The original product packaging is included.
  • The product has not been altered or damaged.
  • The return request has been approved by our customer service team.

Items returned without prior authorization may not be accepted.

How To Start A Return

To begin a return, please follow these steps:

Step 1:

Contact our customer service team at:

support@stridvera.com

Please include:

  • Your order number
  • The email address used for the purchase
  • The reason for the return
  • Photos of the item (if applicable)

Step 2:

Our customer service team will review your request and provide the return instructions.

Step 3:

After receiving the return instructions, please carefully package the item and ship it back according to the provided instructions.

Step 4:

Once your return arrives at our facility, our team will inspect the item. After the inspection is completed, your refund or exchange will be processed.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The item received was incorrect.
  • There was an error caused by Stridvera.

We recommend using a shipping service with tracking information, as Stridvera is not responsible for packages lost during return shipment.

Refunds

Once we receive your returned item and complete the inspection, your refund will be processed.

Refunds are usually completed within 2-5 business days after approval.

The refund will be issued back to the original payment method used at checkout.

Please note:

  • Original shipping fees are non-refundable.
  • Return shipping fees are not refundable unless the return is due to our mistake.
  • Your bank or payment provider may require additional time to reflect the refund in your account.

Exchanges

If you need a different size, color, or replacement item, please contact us at:

support@stridvera.com

We will assist you with the exchange process whenever possible.

Exchange requests are subject to product availability. If the requested replacement item is unavailable, we will provide alternative options or issue a refund according to our return policy.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • Order number
  • Photos showing the problem
  • A description of the issue

Our customer support team will review your request and provide the appropriate solution.

Items Not Eligible For Return

The following items cannot be returned:

  • Items that have been worn outdoors.
  • Items with visible signs of use, including dirt, stains, scratches, or damage.
  • Items returned without original packaging.
  • Items returned after the return period.
  • Items marked as final sale.

Packaging Guidelines

When returning footwear, please follow these guidelines:

  • Place shoes inside the original shoe box.
  • Do not attach shipping labels directly to the shoe box.
  • Use an outer shipping package to protect the original packaging.
  • Include all accessories and materials that came with your order.

Returns received with missing components or damaged packaging may be subject to rejection.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible at:

support@stridvera.com

We will do our best to accommodate cancellation requests. However, once an order has been processed, packed, or shipped, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about our Return Policy, please contact:

Stridvera Customer Support
Email: support@stridvera.com

We appreciate your trust and are committed to providing high-quality products and excellent customer service.